Frequently Asked Questions
Find quick answers to common questions about our furnished apartments and stays in New York City.
Wi‑Fi
Your Wi‑Fi password is included in your check‑in instructions and on the back of the router. If the Wi‑Fi isn’t working, reboot the equipment by unplugging it for a few seconds. If issues persist, email office@urbanfurnished.com with a screenshot of available networks so we can help connect you while the provider issue is resolved.
TV & Streaming
All apartments include smart TVs. Please use your own streaming app logins, and remember to log out at the end of your stay.
Can I order food delivery to my apartment?
Yes. The courier will ring the doorbell for you to buzz them in or call so you can meet them in the lobby.
Can I order/receive packages?
Yes. Include your apartment number in the address. Small packages are placed in the mailbox; larger ones are left in the lobby or outside your door.
I can’t find my mail key. What should I do?
Check drawers, cabinets, and any wall hooks. If you still can’t find it, let us know and we’ll coordinate a replacement with building management.
Can I have guests over?
Yes—please keep noise to a minimum, especially overnight and early mornings. No parties. If you need an air mattress, we can provide one for a one‑time $65 fee; contact office@urbanfurnished.com to arrange delivery.
Do you offer cleaning services?
Yes, for an additional cost. Service includes a full apartment cleaning and laundering of sheets and towels. Personal laundry is available on request for an extra charge.
- Studio: $185
- 1 Bedroom: $200
- 2 Bedroom: $250
- 3 Bedroom: $280
Can I get extra supplies (towels, soap, etc.)?
We provide a starter kit (toilet paper, paper towels, dish soap, hand soap). Replenishing supplies during your stay is up to you.
An appliance isn’t working—can someone fix it?
Email office@urbanfurnished.com with your address and a description of the issue. We’ll share maintenance availability and coordinate a technician if needed.
How late is checkout?
Checkout is 11:00 AM. Late checkout is subject to availability and an additional fee—please email office@urbanfurnished.com to inquire.
Is there an elevator?
Some buildings have elevators; see the unit description for details.
Does the kitchen include basic cooking supplies?
Yes, the essentials are provided. Specialty appliances like blenders, toaster ovens, and air fryers are not included.
Are pets allowed?
Pets are welcome subject to owner approval on a case‑by‑case basis. Please let us know in advance so we can request approval. A pet cleaning fee applies in pet‑friendly apartments.
Is the sofa a pull‑out bed?
Some units include pull‑out sofas (see the unit description). If unsure, our booking team can confirm during your reservation.
Was the building recently renovated?
Our apartments are maintained to a high standard, with routine maintenance and renovations as needed.
What is your cancellation policy?
You may cancel or shorten your stay as long as the new end date is at least 30 days from the time of your request. If you cancel less than 30 days before check‑in, you’re liable for the first month’s rent.
How do I contact the office?
Email office@urbanfurnished.com or call 646.476.6643. Office hours are Monday–Friday, 9:00 AM–5:00 PM. After hours, we respond to emergencies only.
Do the units have safes?
Units do not include an installed safe. You’re welcome to bring a personal safe for use during your stay.
Where is the trash?
Trash/recycling location and instructions are in your check‑in details. Please separate garbage and recycling, and do not leave garbage on the street. The super handles curbside placement on pickup days.
Can I check in early?
Early check‑in is subject to availability and an additional fee. Please email office@urbanfurnished.com to check availability.
Is smoking allowed?
No. All apartments are strictly non‑smoking. Violations may incur a penalty of up to $1,200.
Have a different question?
We’re here to help. Email office@urbanfurnished.com or visit our contact page.